HELP CENTRE
Frequently Asked Questions
Find answers to some of the most common questions about our courses, registration, learning platform and training programmes.
How can we help?
Browse the questions below to find quick answers. If you cannot find what you are looking for, please contact our support team.
How do I create an account?
Click the Create new account option on the login page and complete the registration form. After registration, you can log in and access available courses.
How do I enrol in a course?
Browse the available courses, select the course you are interested in and follow the enrolment instructions provided on the course page.
Can I access my courses from my phone?
Yes. Our learning platform is designed to work across desktop computers, tablets and mobile devices. You can access your learning materials using a modern web browser.
What happens after I complete a course?
Course completion requirements depend on the individual programme. Where certificates are enabled, eligible learners will be able to access their certificate after completing the required activities.
I forgot my password. What should I do?
Use the Forgotten your username or password? option on the login page to reset your account credentials.
Can I take more than one course?
Yes. You can enrol in multiple courses where you meet the relevant enrolment requirements.
How do I contact support?
Visit our Contact Us page and send us a message. Our team will respond to your enquiry as soon as possible.
